Client Access
Choose the level of service you need every time you choose appRELAY
When you partner with appRELAY, you benefit from having the option to choose the level of service at a cost that best meets your needs — and your changing needs tomorrow. Our PREFERRED package is built around high touch service, where our CORE package is all about simplified access for those times where you don't require high levels of project management, keeping quality control in your hands.
We put the power in your hands
appRELAY has always been flexible, using your test plan, our test plan, industry standards or any combination in between. With our PREFERRED and CORE service levels, appRELAY is even more flexible, cost-effective, and efficient than ever before. YOU decide what level service of you need. When you need more dedicated project management, then PREFERRED is the way to go. When it is simplified access you are looking for, then CORE is the path to choose. And for each project you submit, you have the option to choose the service level that's right for you.
With both services, you can count on our extensive handset inventory, highly skilled and highly trained testers, strong carrier relationships, and unparalleled platform expertise.
PREFERRED
Our PREFERRED package is ideal for testing situations where you may:
- Prefer dedicated assistance through the testing and QA process
- Have a large catalog of applications and would benefit from a one-stop testing resource
- Require the greatest degree of flexibility and scalability
- Seek a fully outsourced QA and testing partner
CORE
Choose our CORE package when you:
- Prefer a cost-effective, largely automated process
- Are looking to top-off internal resources
- Have in-house project management, platform knowledge, and bug tracking
- Seek a fully outsourced QA and testing partner
| Service Level Feature Matrix | Core | Preferred |
| Turnaround time | ||
| Rapid service - could be as fast as same day in certain cases | X | |
| Average turnaround time of approximately 3-5 days during non-peak periods | X | |
| Project manager | ||
| Dedicated project manager | X | |
| Pooled use of project manager | X | |
| Level of tester oversight | ||
| NSTL's project manager makes decision to do regressions and cross-platform testing | X | |
| Client is responsible making decisions about regressions and cross-platform testing and directing NSTL | X | |
| Handsets and airtime | ||
| NSTL generally acquires all handsets necessary at no additional cost | X | |
| Access to standard NSTL handset inventory | X | |
| Reporting | ||
| Customized reporting | X | |
| Emailing of standard NSTL report | X |
With each application you submit, you select the level of service you need, simplified access with CORE, or dedicated project consultation with PREFERRED.